We have tried to answer many of your questions in the informative pages of our website and our FAQ's page.
If you have any questions that are not answered
on our website. . .

Please feel free to contact us!

Please see our Vacation Closings page for business closings over the next few months!

 

Most Commonly Asked Question: How long will it take to receive my order?

  • Orders are shipped within 3 to 5 business days from receipt of payment. (Personal checks require clearing time)

  • Priority mail takes 2-3 days depending on how far you are from Ohio!

  • Orders paid for after 2:00 pm Eastern time are posted the following business day.

  • Business days are Monday through Thursday!

Our shopping cart system does not have the capability to send out shipping notices!

  • If you register (create an account) an account during the checkout process, you will be able to check the date your order has been shipped. Just come back 2-3 business days after you place your order and log-in at My Account. The link is available at the top of all of our pages under information!

 

The best way to send a message is via E-mail

For ALL questions, inquiries, ordering problems,
ordering questions, changes or additions to your order,
comments and general customer service . . .

send your e-mail to  info@chagrinvalleysoap.com

Please help us help you!  If you are writing about a shopping cart order,
PLEASE include your Order Number!

 

To place an e-mail ORDER only:    order@chagrinvalleysoap.com **
this e-mail box does not answer questions--for questions please use the e-mail address above

First time customers:
We would appreciate your full name and address when you place your order!

Please indicate whether you will be paying with a money order (or check) or PayPal. We CANNOT accept credit card orders via e-mail.  Credit card orders can only be placed through the shopping cart.

Returning customers: please let us know if any of your information has changed!    


**
Please note: e-mails to order@chagrinvalleysoap.com  are monitored by me, Ida.   I try to
read my e-mails every day, but at times it may take a bit longer for me to respond. 
If you wish to expedite an order, please use our on-line shopping cart.  
Please send your questions to info@chagrinvalleysoap.com.
 

My mom (she calls herself 92 years young) is in the hospital.  We thought it was the flu, but now seems to be something more complicated.  Needless to say, I have been spending a lot of time with her.  Chagrin Valley Soap will continue to do business as usual--we may be a bit slower!  Sam and Lyndsey are working long hours to insure that everything runs as smoothly as possible.  There are some aspects of the business that only I do, like answering e-mail orders.  

I have told many people over the years, that I have been blessed with the kindest, most wonderful customers.  I am so grateful for your patronage and patience.       Ida    

              You may CALL during business hours


We have a new phone number!


Phone: 440-247-4177
Monday thru Thursday
10am - 4pm Eastern Time

 

 


If the answering machine picks up during business hours we are probably making soap so...
please call again!

Please do not leave messages on the voice mail.  There have been numerous times when we cannot distinguish names and/or phone numbers from messages and as a result are not able to respond to your calls.

Instead . . Send an e-mail to info@chagrinvalleysoap.com
 

Please note:
If you are calling to place a phone order,
we cannot accept
credit card payments over the phone.

Phone orders can be paid for via PayPal or you can send a check or money order
Please see the payment information on our
Payment Information webpage!
 

 

You may send a fax to:

Chagrin Valley Soap & Craft
FAX: 440-247-5753

Please note:
If you are placing an order via fax,
we cannot bill a credit card for payment.    
Fax  orders can be paid for via check, money order or PayPal.
Please see the payment information on our
Payment Information webpage!
 

During the business week (Monday through Thursday) we try to answer all of our emails within 24 hours.  

There are times when e-mails (your or ours) get lost in cyberspace somewhere.   If you do not receive an answer to your email within 24 hours, please send another. 

We may not be available to respond to e-mails when we are closed . . .

BUSINESS HOURS :
Monday thru Thursday     10am - 4pm Eastern Time
We are closed on the weekends and National Holidays
 You can place orders via email or our shopping cart
24 hours a day, 7 days a week.

Please read  Information on   Vacation Closings--click here!

We do not have a store!  We make all of our products in our special "soap factory" attached to our home!
If you would like to come and visit, please call (440-247-4177) for an appointment!
 

Checks should be made out to . . . Chagrin Valley Soap
Our mailing address to send a check or money order:

Chagrin Valley Soap
140 Skyline Drive
Chagrin Falls, Ohio 44022

Our all natural soaps are handmade, one small batch at a time, using recipes meticulously developed to produce a soothing soap that feels creamy in your hands, offers a magnificent long-lasting lather, and leaves your skin feeling clean, soft and healthy. 


Pumpkin Spice Soap
(A seasonal soap made with real pumpkin!)

 

Copyright © 2004-2010 Chagrin Valley Soap & Craft Company.   All Rights Reserved. 
You may not duplicate any portion of this website.