February 7, 2010:  We had a small family emergency today.  Although we will remain open for business, we will be operating a bit slower pace for the rest of this week.  We appreciate your patience as we work hard to continue to provide the best service possible!

 

 


 If you have already registered:      Log-In to your account at Chagrin Valley Soap

 

If you have not registered and created an account, you will be able to do so when you check out!

Our shopping cart has added a new feature. 
  • Once you log in, you will be able to click on "Order History."  This link will bring up your past orders purchased in this registered account.  You can click on the blue invoice number and view all items purchased in that invoice.
  • The order history will also show the date your order was shipped.** Just come back in 2-3 BUSINESS days after you have placed your order and log-in at My Account to see if your  order has been shipped and the date. The link is available at the top of all of our pages under INFORMATION! 

**Please Note:  We ship using the US Postal Service.  Although they do provide what they call a  "track and confirm" number, it is NOT the real-time “tracking” you see with UPS or FedEx that allows you to track the journey of your package from our home to yours.  It is really just a “delivery confirmation" number which indicates whether or not the parcel was delivered.  It will not help you determine when your package will arrive but will help us track a missing package. 

When will your package arrive?  Once you know the date you package was shipped--Priority Mail usually takes 2-3 business days depending on how far you are from Ohio!

Our shopping cart does not have the ability to send out e-mails when your package has shipped.  So please check the status in "My Account" as described above!

We hope you like this new feature!

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