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Ordering Information
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In an effort to reduce
the amount of waste generated and to
save lots of trees, we do not include paper invoices in your
packages. So please save a copy of the invoice you receive via
e-mail for future reference.
We also reuse lots packaging materials that we receive, like packing
peanuts and bubble wrap! |
FOUR WAYS TO PLACE
AN ORDER
1. Order using
our website Shopping Cart!
Just click on the "Add to Cart" buttons
located by each item!
You can choose either
credit card, PayPal, or Check/Money Order
as your method of payment when you check out!
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Please note:
The shopping cart will hold your list of ordered items for two
weeks. However, it does not take your items out of stock
until the order is complete. So, for example, if there
are only three bars of Summer Sunshine left in stock and you
place two in your shopping basket, those three bars still
remain in the inventory available for sale. If someone
else orders those bars before you complete your order, you
will receive an "out of stock" message when you try to pay
even though you were able to place the items in your cart
originally! |
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Please NOTE for the options below:
Credit
cards can only be used through our on-line shopping cart.
If you are ordering via e-mail, fax, or phone we can only
accept payment by check/money order or PayPal. |
2.
Send us a list
of what you would like to order in an E-mail:
click on "contact us"
for more information!
First time customers:
We would appreciate your full name and address when you place
your order!
Also,
please indicate whether you will be paying with a money order
(or check) or PayPal. We cannot process credit card orders via
e-mail.
Returning customers:
please let
us know if any of your information has changed! |
3.
If you
would rather use an order form...
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You may copy the order
form into a Word document
and E-mail the order form to:
order@chagrinvalleysoap.com
You may print and fax the order form
to:
Chagrin Valley Soap at
440-247-5753
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There are two (2) printer friendly order forms
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4. Give
us a call!
click on
"contact us"
for more information!
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***When
ordering by e-mail or Fax . .
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Your
order, with shipping/handling costs, and payment method will
be confirmed by invoice via e-mail
prior to processing.
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Please
DO NOT send payment until your order
and total charges are confirmed.
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Credit cards can
only be use through our on-line shopping cart.
If you are ordering via e-mail, fax, or phone
we can only accept payment by check/money order or PayPal.
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OUR BUSINESS HOURS:
Monday thru Thursday
10am - 4pm Eastern Time
We are closed Friday through Sunday,
You can place orders via our shopping cart
24 hours a day, 7 days a week. |
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How long will it
take to receive my order?
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Orders
are
usually shipped within 3 to 5 business days from receipt of
payment.
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Priority mail
takes 2-3 days depending on how far you are from Ohio!
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Orders paid for after 12:00 pm Eastern
time are posted the following business day.
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Business days are Monday through Thursday!
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 If you register (create an
account) an account during the checkout process, you will be able to
the date your order has been shipped. Just come back in a few days
and log-in at My Account. The link
is available at the top of all of our pages under information!
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Let us know how if you have any questions!
Contact
Us
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During
the business week (Monday through Thursday) we
usually answer all of our emails within 24 hours.
There are times when e-mails (your or ours) get lost in
cyberspace somewhere. If you do not receive an
answer to your email within 24 hours, please send another.
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Also, we
do not respond to e-mails when we are closed, so . . .
Please read
Information on
Business
Hours & Vacation Closings--click
here!
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Important "Things" You Need to Know!
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1. Paying by Check:
We would appreciate it if orders are paid for in a
timely fashion. Checks should be received within 10 business days
from receipt of your invoice/order confirmation.
After 10 days your order will be placed back
in stock and we cannot guarantee that your items will available if
late payments are made. Please see the
Payment Info
page for more information about paying by check!
2. Items ordered are
OUT of STOCK: We
try very hard to be sure that our shopping cart truly reflects our
inventory--but every once in a while items get ordered that are
"out of stock" or are "curing" and not yet ready to ship.
- If the item is
completely out of stock, we will send you an email explaining
your options. Since we do not want to hold up your order,
if we do not hear back
from you within 24 hours, we will refund the cost of the
"out-of-stock" items and ship your order.
- If there is a
"curing" soap or shampoo bar available for the item that you
ordered (and it has cured enough to ship), we will ship the curing bar with
a sticker on the little bag to let you know that it is not yet
ready to use!
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Return Policy
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Due to the nature of our all natural products,
we cannot assure the purity of merchandise once it has been
received and handled by a customer. Since this merchandise
cannot be restocked or resold, we do not accept returns.
Your satisfaction is our goal and we truly believe that you will
love our products. That is why we offer our soap and shampoo bars
in sample sizes so that you can experiment.
Chagrin Valley Soap & Craft
is not responsible for any individual reaction to any particular
ingredient. Each product description on our website
includes a complete list of ingredients. People with
sensitivities to any listed ingredient should not use the product.
In case you are in doubt
always try an
allergy
patch test and if at any time
irritation occurs, discontinue use of the product. |
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A quality bar handmade soap will often "sweat" in humid weather due
to the high content of natural humectants.
Click here to read more! |
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Let us know how if you have any questions!
Contact
Us
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