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Please note:
The shopping cart will hold your list of ordered items for two
weeks. However, it does not take your items out of stock
until the order is complete. So, for example, if there
are only three bars of Summer Sunshine left in stock and you
place two in your shopping basket, those three bars still
remain in the inventory available for sale. If someone
else orders those bars before you complete your order, you
will receive an "out of stock" message when you try to pay
even though you were able to place the items in your cart
originally! |
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Please NOTE: Credit
cards can only be used through our on-line shopping cart.
If you are ordering via e-mail, fax, or phone we can only
accept payment by check/money order or PayPal. |
2. Send us a list
of what you would like to order in an E-mail:
click on "contact us" for more information!
First time customers:
We would appreciate your full name and address when you place
your order!
Also,
please indicate whether you will be paying with a money order
(or check) or PayPal. We cannot process credit card orders via
e-mail.
Returning customers:
please let
us know if any of your information has changed! |
3. If you
would rather use an order form...
You may copy the order
form (see link below) into a Word document
and E-mail the order form to:
Chagrin Valley Soap & Craft
ChagrinCraft@aol.com
You may print and fax the order form (see link below)
to:
Chagrin Valley Soap & Craft
440-247-5753
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***When
ordering by e-mail or Fax . .
-
Your
order, with shipping/handling costs, and payment method will
be confirmed by invoice via e-mail
prior to processing.
-
Please
DO NOT send payment until your order
and total charges are confirmed.
-
Credit cards can
only be use through our on-line shopping cart.
If you are ordering via e-mail, fax, or phone
we can only accept payment by check/money order or PayPal.
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There are two (2) printer friendly order forms
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OUR BUSINESS HOURS:
Monday thru Thursday
10am - 4pm Eastern Time
We are closed Friday through Sunday,
You can place orders via our shopping cart
24 hours a day, 7 days a week. |
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How long will it
take to receive my order?
-
Orders
are
usually shipped within 3 to 5 business days from receipt of
payment.
-
Priority mail
takes 2-3 days depending on how far you are from Ohio!
-
Orders paid for after 2:00 pm Eastern
time are posted the following business day.
-
Business days are Monday through Thursday!
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Let us know how if you have any questions!
Contact
Us
 |
During
the business week (Monday through Thursday) we
usually answer all of our emails within 24 hours.
There are times when e-mails (your or ours) get lost in
cyberspace somewhere. If you do not receive an
answer to your email within 24 hours, please send another.
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Also, we
do not respond to e-mails when we are closed, so . . .
Please read
Information on
Business
Hours & Vacation Closings--click
here!
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